This Refund Policy applies to all paid subscriptions to the Freya Cost Pressure Index ("FCPI") operated by TetriXX Pte. Ltd. (UEN 202135956H), Singapore. All payments are processed by Paddle.com Market Limited ("Paddle"), who acts as our Merchant of Record.
We want you to be satisfied with the FCPI. If the Service does not meet your expectations, we offer a straightforward refund process as described below.
| Scenario | Refund Eligible? | Details |
|---|---|---|
| Cancel during free trial | NO CHARGE | You are never charged during the trial. Cancel any time before it ends. |
| Cancel within 14 days of first paid charge | FULL REFUND | Full refund of the first subscription payment. No questions asked. |
| Cancel after 14 days | NO REFUND | Access continues until end of current billing period. No further charges. |
| Service outage or major defect | PRO-RATA CREDIT | Reviewed case by case. Credit or refund for periods of material service unavailability. |
| Duplicate or erroneous charge | FULL REFUND | Refunded in full upon verification. |
If you signed up for a free trial, you will not be charged during the trial period. You may cancel at any time before the trial ends and no payment will be taken. If you do not cancel before the trial period expires, your subscription will automatically convert to a paid plan and your payment method will be charged.
After your first paid subscription charge (whether following a free trial or a direct purchase), you have 14 calendar days to request a full refund. This applies to:
Upon refund, your access to paid features will be revoked immediately and your account will revert to FCPI Free.
After the initial 14-day refund window, subscription fees are non-refundable. When you cancel your subscription:
If the FCPI experiences a material outage or defect that prevents you from accessing core features for an extended period (more than 48 consecutive hours), you may be eligible for:
Eligibility is reviewed on a case-by-case basis. Scheduled maintenance communicated in advance does not qualify.
If you are charged more than once for the same billing period, or if an error occurs in the payment process, contact us immediately. Verified duplicate or erroneous charges will be refunded in full.
To request a refund, contact us by email:
We aim to acknowledge all refund requests within 2 business days and process approved refunds within 5-10 business days. Refunds are issued through Paddle to the original payment method.
All FCPI prices are in US Dollars (USD) and exclusive of taxes. Refunds are issued in the original transaction currency and cover the subscription fee only. Taxes collected by Paddle are refunded in accordance with Paddle's policies. TetriXX does not cover any bank fees, currency conversion losses, or intermediary charges that your bank or payment provider may apply during the refund process.
We reserve the right to refuse a refund request if we detect evidence of abuse, including but not limited to:
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes affecting existing subscribers will be communicated via email at least 7 days in advance.
This Refund Policy is governed by the laws of the Republic of Singapore. For disputes, see the dispute resolution clause in our Terms of Service.
If you have any questions about this Refund Policy:
TetriXX Pte. Ltd.
UEN 202135956H
The Working Capitol, 1 Keong Saik Road, 089109 Singapore
Email: contact@tetrixx.sg